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Appointments will consist of the following steps; Consultation, Measurements, Fabric Selection, Style & Customization of Garment.


Frequently Asked Questions

Custom vs. Off-the-Rack?

Personal Touch – The client is the CEO and will make all decisions for their made-to-measure garment.

Interior Lining – The client will have choose from over 100 interior print and solid linings to add an additional personal touch to your made-to-measure garment.

Made to Fit You – The measuring process consist of approximately 30 measurements to properly determine the correct fit for the garment.

Collar Felt – The client will choose from over 25 colors of felt to be placed on their made-to-measure garment.

Multiple Options – The client will choose from an array of buttons, jacket styles (single or double breast), lapels (notched or peaked), belt loops or no belt loops, cuff or plain bottom to name a few.

Fabrics – The client will choose from over 1,000 fabrics that are imported from the finest fabric mills in the United Kingdom.

Monograms – The client will choose monograms for their shirt, interior of the jacket and underneath the collar is so desired.

Craftsmanship – Our Cut, Make and Trim (CMT) House has been in business for over 25 years. The garments take 20 days to construct and once completed are sent through a rigorous inspection process to ensure superior quality and expectations have been met.

What takes place during an appointment?

Through each step of the made to measure process, our clients are the CEO. During the Consultation it is their time to tell us their primary use and desired outcome of the garment. From there they will then make their fabric selection, select their garment style; for example a peaked lapel, and customize the garment with thread color, button styles and monograms. Lastly, the measuring process consist of approximately 30 measurements to properly determine the correct fit for the garment. Once the order has been submitted, clients can expect to receive their made to measure garment within 4 – 5 weeks.

Should I bring anything to my appointment?

We suggest that you bring your best fitting suit and shoe that you plan to wear with your new garment.

After the appointment, when can I expect to receive my completed garment?

Garments are expected to be received within 4-5 weeks.

How does delivery / pickup work?

Once your order arrives we will then hand deliver your made-to-measure garment (within 40 miles) or you are more than welcome to pick it up at our office. All orders that are outside of the 40 mile radius we will mail your garment.

What are the acceptable payment methods?

Only major credit, debit cards and cash are accepted.

What is the return policy?

Garments cannot be returned or exchanged due to tailoring to the clients’ specific needs. However, alterations of any garment that is purchased will be provided locally.

What is your cancellation policy?

 If you need to make any changes after the order is placed, contact us within 24 hours. However, once an order has been placed there are no cancellations.

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